‘ Qualité’ offers an overview of quality with a broader scope, co-authored by two France Qualité-members : Laurence Kerléguer and Patrick Mongillon (executive vice president of EOQ).
On the book’s agenda : Enthusiastically winning over customers and building customer loyalty, combining performance and human relations and making a succes of transformations. But also solve problems quickly and thoroughly, measure the costs of qiuality and non-quality, adopt a Quality, Health-Safety and Environment approach
