On October, 14, 2021 France Qualité, the association representing professionals in the field of progress and risk management, announced the publication by Eyrolles of a reference book on Quality. It is the first publication to offer an overview of this function with a broader scope, co-authored by two of its members : Laurence Kerléguer and Patrick Mongillon.
On the book’s agenda : Enthusiastically winning over customers and building customer loyalty, combining performance and human relations and making a succes of transformations. But also solve problems quickly and thoroughly, measure the costs of qiuality and non-quality, adopt a Quality, Health-Safety and Environment approach.
